I’m Not Sure, But I’ll Be Happy to Find Out!

One of the coolest devices to appear in area supermarkets in the last year has been the $1 video rental kiosk.

I’ve written about these machines elsewhere. Suffice it to say that these self-service devices beat the heck out of traditional video stores, especially the chains that get about $5 a shot for a rental.

Plus, at the kiosks I have much better luck renting new titles on their very first day of release, something that has eluded me at stores, where I suspect clerks are secreting away these items for their best pals.

If there is a downside, it is that the inventory is limited. But the fix is easy. Just drive to the next market and you’ll chance upon a different assortment of movies from which to choose.

Yet that ushers in the need to return the video to that more distant locale, or does it?

Can I rent a film from kiosk #2 but return it to the closer and more convenient kiosk #1?

This question popped into mind as I jogged to the local market, where some clerks were on a coffee break, out front. I asked them, “Can I rent there, but return it here?”

“No, no you can’t” they counseled in simultaneous, somber tones.

I decided to try it anyway, without permission, and it worked! No problem.

Those absolutely 100% confident clerks dispensed information that was 100% wrong.

This kind of misguided customer service happens all the time, leading me to suggest that workers should be trained to ask themselves before responding to inquiries, “Do I really know the answer to this, or am I guessing?”

If uncertain, they should say: “I’m Not Sure, But I’ll Be Happy to Find Out!” and then do that, querying an authoritative source.

It’s just one more way to become a “crystal clear communicator.”

Dr. Gary S. Goodman is a top speaker, sales, service, and negotiation consultant, attorney, TV and radio commentator and the best-selling author of 12 books. He conducts seminars and speaks at convention programs around the world. His new audio program is Nightingale-Conant's "Crystal Clear Communication: How to Explain Anything Clearly in Speech & Writing." His web site is: www.customersatisfaction.com and he can be contacted at gary@customersatisfaction.com.

Article Source: ArticlesBase.com - I’m Not Sure, But I’ll Be Happy to Find Out!

Have a nice day!

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